CONTACT

Located in beautiful Bracebridge, Muskoka.

VISIT US

230 Ecclestone Drive
Bracebridge ON Canada
P1L 1G4

PHONE

705-645-1166

HOURS

Tuesday 10am-5pm

Wednesday 10am-5pm

Thursday 10am-5pm

Friday 10am-5pm

Saturday 10am-2pm

E-mail to Schedule your Service Drop-Off Appointment

Contact us to Reserve an in-stock or in-coming bicycle

SHOP POLICIES

GENERAL SHOP POLICIES

We will always strive to give you the best customer service, complete with a smile!

All new bicycles purchased at Ecclestone Cycle come with a Six Month Adjustment Warranty (please visit our Warranty Service page for complete details).

We do accept trade-ins at our discretion and at our evaluation toward the purchase of a new bicycle.  In general, we accept bicycles we have sold and those manufactured by reputable bicycle brands.  We do not accept department store bicycles as trade-ins.  We do not do consignments sales.

At this time we do not offer store credit or payment plans.

All bicycles signed in for service/repairs must be picked up within 15 days of notification of completion of work order.  A $30 storage fee will apply for bicycles left beyond this period. Should you fail to pick-up and pay your service balance within 60 days, we reserve the right to sell your bicycle to recoup your service balance.

We do not sell product on-line, nor will Ecclestone Cycle ship product to customers.  Come visit us – our customer service in person is legendary.

We will not accept any form of payment over the phone.  Credit Card transactions will only be processed in the presence of the card holder, photo ID may be requested.

 

RETURN POLICY

Here at Ecclestone Cycle we offer a 15-day satisfaction guarantee for new, in-stock bicycle purchases (custom ordered bicycles excluded).  We want you to love your new bicycle, if it is not all that you expected, please come visit us and we’ll ensure you’re riding a bicycle perfectly suited to you!   Bicycles are non-refundable. However, within the 15-day satisfaction period, we will exchange a bicycle for one of equal or greater value.  Bicycles returned for exchange will be assessed for wear and tear before the exchange is completed.  Charges will be applied for the cleaning of a bicycle, or for the replacement of parts due to scratches, rips, dents, drive-train wear, or dirt (tires).

Clothing, Accessories and parts are eligible for a return or exchange.  We offer 15-day full refund or exchange. The item must be unused, in the original packaging, and have all the original tags attached.  The original receipt is required for processing.

All Sale/Discounted items, Cycling Shorts, Swim Suits, Swim accessories (including but not limited to: fins, caps, goggles, pull buoys, kick boards, paddles, snorkels) and Undergarments are Final Sale.

Custom ordered items are non-refundable, are subject to a 20% restocking fee, and the balance will be awarded in store credit only.

 

MANUFACTURER’S WARRANTIES

Warranties are against Manufacturer Defects.  We will act on your behalf to process warranties deemed as defects with the Manufacturers and Suppliers we represent.  As the consumer you are solely responsible for the return shipping costs as well as any labour required to un-install/re-install the defective item.  The original proof of purchase is always required, as are photos clearly depicting the defect. Warranties are non-transferable, are not applicable to any online or used purchases.  Misuse or abuse of a product will void warranty.

25
Years Serving
Cyclists
6014
& Counting Smiling Customers
13226
Bicycles
Serviced
77
Charity Groups
Supported
11213
Flats
Repaired
19.2km
Of Cable Installed = Smooth Shifting!

Welcome to our 27th Season

We are truly looking forward to seeing you all back at Ecclestone Cycle for another great season of riding! While the worldwide bicycle / bike part shortage and supply chain issues continue, we are committed to making your cycling experience the very best possible. WE LOVE RIDING and WE LOVE RIDING in MUSKOKA. Please join us in sharing our passion for all things cycling as we attempt to keep as many folks spinning, rolling and smiling in 2022.

SHOP HOURS: Tuesday through Friday 10am-5pm and Saturdays 10am-2pm

NEED SERVICE or REPAIRS? E-mail or Phone us to Schedule your Service Drop-Off Appointment. (With limited parts availability and shipping delays, service is going to be a little slower and more cumbersome than we'd like. To minimize waiting times we are scheduling Service Drop-Off Appointments - and working to get your bicycle returned to you in about a week. Quickie Jobs - like Flats we will endeavor to complete for next day turn-around. We will always strive to get you back rolling as quickly as possible, depending on volumes, parts availability and the complexity of your service, timing will fluctuate from same day to 14 days.)

LOOKING FOR A NEW BIKE? We currently have bicycles in-stock and more in-coming throughout the coming year. Yup it's entirely true. Bicycles are Unicorns. Hard to find - particularly premium models, gravel, full-suspension and e-bikes. But we're here to help you find a great new machine to fill your cycling goals! E-mail us your inquiry today - we are currently reserving in-stock and in-coming bicycles.

Please ride with us as we work to accommodate all your needs in these exciting and rather disrupted times.

Please be considerate of our incredible staff and fellow cyclists/shoppers as masking comfort levels may vary. Masks are always welcome. We can still accommodate curbside shopping and service appointments for those with additional health or safety considerations.

Thank you ever so much for all your support, we adore your commitment to us and to cycling!