CONTACT

Located in beautiful Bracebridge, Muskoka.

VISIT US

230 Ecclestone Drive
Bracebridge ON Canada
P1L 1G4

PHONE

705-645-1166

HOURS

Winter Seasonal Closure in Effect

Open by Appointment throughout January & February

Happy Winter!

(We’re excited to be busy preparing behind the scenes for our 28th Season this Spring!!!)

SHOP POLICIES

GENERAL SHOP POLICIES

We will always strive to give you the best customer service, complete with a smile!

All new bicycles purchased at Ecclestone Cycle come with a Six Month Adjustment Warranty (please visit our Warranty Service page for complete details).

We do accept trade-ins at our discretion and at our evaluation toward the purchase of a new bicycle.  In general, we accept bicycles we have sold and those manufactured by reputable bicycle brands.  We do not accept department store bicycles as trade-ins.  We do not do consignments sales.

At this time we do not offer store credit or payment plans.

All bicycles signed in for service/repairs must be picked up within 15 days of notification of completion of work order.  A $30 storage fee will apply for bicycles left beyond this period. Should you fail to pick-up and pay your service balance within 60 days, we reserve the right to sell your bicycle to recoup your service balance.

We do not sell product on-line, nor will Ecclestone Cycle ship product to customers.  Come visit us – our customer service in person is legendary.

We will not accept any form of payment over the phone.  Credit Card transactions will only be processed in the presence of the card holder, photo ID may be requested.

 

RETURN POLICY

Here at Ecclestone Cycle we offer a 15-day satisfaction guarantee for new, in-stock bicycle purchases (custom ordered bicycles excluded).  We want you to love your new bicycle, if it is not all that you expected, please come visit us and we’ll ensure you’re riding a bicycle perfectly suited to you!   Bicycles are non-refundable. However, within the 15-day satisfaction period, we will exchange a bicycle for one of equal or greater value.  Bicycles returned for exchange will be assessed for wear and tear before the exchange is completed.  Charges will be applied for the cleaning of a bicycle, or for the replacement of parts due to scratches, rips, dents, drive-train wear, or dirt (tires).

Clothing, Accessories and parts are eligible for a return or exchange.  We offer 15-day full refund or exchange. The item must be unused, in the original packaging, and have all the original tags attached.  The original receipt is required for processing.

All Sale/Discounted items, Cycling Shorts, Swim Suits, Swim accessories (including but not limited to: fins, caps, goggles, pull buoys, kick boards, paddles, snorkels) and Undergarments are Final Sale.

Custom ordered items are non-refundable, are subject to a 20% restocking fee, and the balance will be awarded in store credit only.

 

MANUFACTURER’S WARRANTIES

Warranties are against Manufacturer Defects.  We will act on your behalf to process warranties deemed as defects with the Manufacturers and Suppliers we represent.  As the consumer you are solely responsible for the return shipping costs as well as any labour required to un-install/re-install the defective item.  The original proof of purchase is always required, as are photos clearly depicting the defect. Warranties are non-transferable, are not applicable to any online or used purchases.  Misuse or abuse of a product will void warranty.

25
Years Serving
Cyclists
6014
& Counting Smiling Customers
13226
Bicycles
Serviced
77
Charity Groups
Supported
11213
Flats
Repaired
19.2km
Of Cable Installed = Smooth Shifting!

Happy Winter!

SHOP HOURS: Our annual seasonal winter shop closure is currently in effect. However, we are available by appointment throughout January and February for all your cycling, swim, service, indoor training, and fat biking needs. Simply send us an e-mail at info@ecclestonecycle.com or give us a ring and leave a voice message 705-645-1166 to schedule your personalized visit.

NEED SERVICE or REPAIRS? Simply contact us to schedule an appointment to drop off your bicycle. Winter is the perfect time to treat your two-wheeled friend to some deserved service. Beat the Spring rush and be ready to ride the moment the weather allows. Get your bicycle tuned, clean and lubed, or even a full over haul to have your bicycle in like-new condition for Spring.

LOOKING FOR A NEW BIKE? We currently have a good selection of bicycles in-stock and more in-coming throughout the the winter. We're busy behind the scenes building bicycles and preparing for Season 28 to start this Spring! Some bicycles are still Unicorns. Hard to find - particularly premium models, gravel, full-suspension and e-bikes. But we're here to help you find a great new machine to fill your cycling goals! E-mail us your inquiry today - we are currently reserving in-stock and in-coming bicycles for the 2023 cycling season.

Thank you ever so much for all your support, we adore your commitment to us and to cycling!